At Immersion Clinical Spa your privacy is paramount.

Immersion Clinical Spa will take all reasonable steps to ensure your personal information is protected from unauthorised access, misuse, modification and disclosure while stored or transmitted by us.

We recognise that your personal information is important to you and understand concerns about how information is collected, used and shared. 

Immersion Clinical Spa is committed to safeguarding your personal information and will always handle your personal information securely and carefully.

Immersion Clinical Spa is committed to complying with all applicable Australian Privacy Laws and ensures that our staff are aware of their obligations. The following should give you a greater understanding on how we collect and use customer information.

Why We Collect Information

We only collect personal information:

  • To deliver products or services to you.

  • To complete other transactions with you or on your behalf.

  • To better understand your requirements and preferences.

  • To operate our web environment. 

  • To inform you of other products or services available from us and our affiliates

How We Collect Information

  • The information we collect depends on the nature of our dealings with you.

  • We collect information when you purchase or inquire about a product or service. 

  • If you open and Immersion Clinical Spa account or membership with us.

How We Collect Information

The personal information we collect is in most cases provided by you when you inquire about or purchase a product or service. Information most often includes:

  • Name

  • Address

  • Phone number

  • Email

  • Delivery address

  • Transaction information

  • Due to health and safety requirements of some skincare products, we also record information on health status, such as pregnancy.

Who We May Share Information With

We do not sell, rent or lease our customer lists to third parties.

We will often need to pass your personal details such as your name and address to companies, such as Australia Post, who we use for delivery if you purchase products from us outside our spas.

Unless otherwise disclosed in a relevant privacy collection statement, Immersion Clinical Spa will not provide personal information to any other individuals or organisations except on a confidential basis to contractors or external service providers who provide database management, printing and mailing services. 

All third parties are prohibited from using personal information except to provide these services to us, and they are required to maintain the confidentiality of that information.

Use Of Cookies

Our web environment uses “cookies” and you have the choice to accept or decline cookies through your browser settings.


From time to time and in line with customer expectations and legislative changes, our privacy policies and procedures will be reviewed and, if appropriate, updated.